Frequently Asked Questions

Frequently asked questions

If you have any questions, feel free to contact us. 

Phone +372 50 44 230
E-mail info@hessnery.ee

Arrival

How to book an apartment?

Booking an apartment at Hessnery Residences is convenient, easy, and quick thanks to the online booking system. If you need assistance or have any questions, feel free to contact our customer service either by sending an e-mail to info@original.hessnery.ee by calling +372-504-4230.
 
 
*By clicking on the Book Now button, be sure to make your initial choices (main service or apartment type, contact details, service period, details of a companion, and any additional services).
  
* Kui valik on tehtud, suunatakse Sind kliendiankeedile, kus saad üle kontrollida ja täiendavalt sisestada oma andmed (ära unusta laadimast isikut tõendava dokumendi, passi või ID-kaardi koopiat. Piisab telefoniga tehtud fotost).  
*Once you have indicated your preferences, you will be redirected to the client form where you can check and enter your details (don’t forget to upload a copy of your identity document, passport or ID card. A photo taken with your phone is sufficient).
  
*You will then be taken to the additional services and products field, where you can specify your choices and get an overview of the cost.
  
*Before signing the contract, you will again be directed to double-check your booking and consent to the Privacy Policy as well as the User Terms.
 
*After signing the contract, you will be redirected to the payment environment to make the first payment. You can choose between bank links (Coop, Swed, SEB, LHV) and credit card links (Visa, MasterCard). The payment centre service is provided by Swedbank AS.
  
* After completing the payment, your order will automatically be referred to the work desk of the Client Manager of Hessnery Residences.
 
*The manager will check that your booking and contract match, confirm the signing of the contract (within a maximum of 24 hours after the booking is submitted) and send you the necessary instructions for entering Hessnery Residences, including a personal door code (12 hours before the start date of the rental period specified in the contract).
  
* If there are no problems with your booking and contract, you will be guaranteed access to the service in accordance with the selected start date. The Client Manager will be in contact if there are any inconsistencies in the booking or the contract.
  
*If the contract is not signed, the first payment paid upon booking will be returned in full (within 24 hours). If a contract is not signed because you have provided incomplete information, Hessnery Residences are entitled to subtract the booking fee from the amount to be returned. *Once the contract enters into force, you will receive a personal code to open the door (12 hours before the arrival date). Welcome to Hessnery Residences. 
 
Kui soovid meie juures peatuda lühemat aega kui üks kuu, siis võta meiega ühendust saates e-kirja info@original.hessnery.ee. 

What apartments can I choose from and what is the price range?

Check out the APARTMENTS section on the website here 
We offer four types of apartments: 
  
* Urban and Studio (17 m2) apartments are ideal for one person. 
* Premium (26 m2) apartment is suitable for two people for short-term accommodation.  
* Premium Grand (39 m2) apartment is located on the ground floor. The apartment has two rooms with a connecting door. The larger apartments can also accommodate people with special needs.  
 
Igas korteris on TASUTA kiire ja turvaline WIFI ja püsiühenduse võimalus(500/500Mbs), Android TV teler omal valikul rakendustega(Netflix, Youtube music, Youtube jne.), privaatne dušširuum-WC, köök, milles on olemas kõik vajalik mugavaks ja kiireks eluks – integreeritud külmkapp sügavkülmaga, nõudepesumasin, 2 auguga induktsioonpliit, söefiltritega õhutõmbaja, mikrolaineahi ja veekeedukann. Kõikides köökides on kasutusel keraamilised valamud, mis tagavad vaiksema heli vee kasutamisel. Integreeritud köögimööblis on erinevad kapid esemete ja riiete paigutamiseks. Meelepärased kööginõud, voodilinade ja rätikute komplekti saad soovi korral tellida meilt (lisa ostukorvi vastavad read) ja need on saabumise ajaks juba Sinu korteris. 

In addition, every hallway has a high closet for storing clothes and shoes. 

The apartments have a smart table that can be used for work and for serving meals. The set also includes chairs. 

For sleeping, the apartment comes with 2 single beds which can be easily combined. The bed is tiltable allowing for convenient storage of belongings. Each apartment also includes a floor lamp and semi-blackout curtains that absorbs sound. 

The shower and toilet room is complete with modern bathroom fittings, including an integrated toilet and a drain channel. The sink sits on top of a wide cabinet with two (2) drawers for placing items. Above the sink is a large mirror on the wall. 

The entire building and apartments are illuminated with LED lights. 

What extra services can I purchase?

Parking 
Parking is available if there are vacant places. The price is €39 per month. 
If you have an electric vehicle, you can use a charging point for a separate fee. 
 

Kitchenware, towels and bedding 
Auxiliary expenses comprise administrative services and utilities. Auxiliary expenses are fixed for contracts up to three (3) months. For contracts lasting longer than three (3) months, administrative services are fixed, and utilities are charged based on consumption. 

Cleaning service 
It is possible to order cleaning service. Cleaning is done on Mondays and Thursdays between 10:00 AM and 6:00 PM. Please let us know when your would like your apartment cleaned 48 hours before. Use the QR code or unique email address located on the back of the door. Your notification will reach our manager’s desk instantly. If you have any additional comments, you can include them when submitting the request. 

Apartment cleaning includes: 

  • dry or wet manual cleaning of floors, 
  • emptying garbage cans and replacing garbage bags, 
  • removing of fingerprints and stains from doors inside the premises, 
  • dusting the cabinets, shelves, doors and fittings inside the premises, 
  • dusting of unoccupied horizontal surfaces (plugs, switches, etc.), 
  • cleaning the kitchenette and toilet. 

To ensure a high-quality result, please remove any personal belongings from the relevant surfaces. 

Cleaning service costs €25 per session in URBAN and STUDIO apartments and €35 per session in PREMIUM and PREMIUM GRAND apartments. 

Meeting room 
The meeting room is located on the 1st floor, next to the Lion’s Lounge of Hessnery Residences, and can comfortably seat up to 14 people around the table. The room is equipped with a large screen, conference equipment and a preparation table. There is a self-service café in the Lion’s Lounge area next to the entrance to the meeting room, where you can easily purchase hot and cold beverages, different sandwiches and sweets.
  
 
When renting a meeting room, the entire Lion’s Lounge area is at your disposal. You can rent the meeting room for €49 per hour for a minimum period of three (3) hours. You can book a meeting on the website of the LION’S LOUNGE. If you have any questions, please contact our customer service at info@original.hessnery.ee or +372-504-4230. 

How are monthly payments made?

Monthly invoices are issued during the first week of each month and must be paid to the bank account indicated on the invoice by the due date. 

Can I change the apartment if I wish to do so?

You can do so if there are vacant apartments available. A cleaning fee will be charged if you decide to change apartments. 

Can I cancel the contract before arrival?

If you have signed a contract but wish to cancel it 14 (fourteen) days (or more) before the start of the contract, we will refund the full amount, excluding the booking fee. 
If you have signed a contract but want to cancel it less than 14 days before the start of the contract, then: 

  • in the case of a one (1) month contract, we will return the cleaning fee and the additional deposit for boarding a pet 
  • in the case of a contract with a term of more than 1 month, only the deposit will be refunded. 
  • all refunds will be made within 30 (thirty) days of the cancellation of contract. 
    What other costs are added to the monthly rent?

    Ancilliary costs comprise of maintance costs and utilities. Ancillary expenses are fixed for contracts up to three (3) months. For contracts lasting longer than three (3) months, maintance costs are fixed and utilities are charged based on consumption.  

    • Utilities consist of water and sewerage, energy used for both heating and hot water and electricity. 
    • Maintance costs consist of waste handling, outdoor cleaning, cleaning of indoor common areas, circulation of dust mats in common areas, toilet supplies for common areas, washing of windows and glass surfaces, regular maintenance of doors and windows, operation and maintenance of technical systems, deep cleaning of floors in common areas, internet connection and administration of the necessary equipment (Telia fixed internet connection in each apartment), land tax and technical facilities management service.
    • Ancillary costs include high-speed WI-FI, use of the gym and laundry facilities.

    One month deposit is required for stays of longer than 1 month. The one-time reservation fee is 99€.

    Can I see the apartment before booking?

    Our website includes photos of all the apartments along with floor and room layouts. 

    Kui soovid  korteriga tutvuma tulla, siis saada e-mail info@original.hessnery.ee ja võtame Sinuga ühendust sobiva aja kokku leppimiseks. 

    How can I get to my apartment in Hessnery Residences?

    Hessnery Residences uses smart locks, meaning that you need a personal code to access the building. We will send you all the necessary information by text message 12 hours before your arrival.
  
  

    How can I get past the barrier if I have purchased a parking place?

    There are 16 parking places on the Hessnery Residences property. If you purchase parking services, the phone number you provided when booking the service will be linked to the barrier access system. To enter and exit the car park, simply call the phone number indicated on the barrier. There are no numbered or named parking places in the car park as access is guaranteed for up to 16 people. You can park in any vacant parking place. The parking place charge is €39 per month. 

    Can I bring my own furniture?

    There is no need to bring your own furniture, because the apartments are fitted with everything you need for a comfortable stay. We do not offer unfurnished apartments.
 

    Stay

    Do I have to follow the house rules?

    We are respectful of each other and follow internal rules in force at Hessnery Residences. The internal rules are an automatic annex to the contract, which you will find both in the common area and in the apartment upon arrival. Drinking alcoholic beverages is not allowed in the common areas, and smoking is strictly forbidden in the entire building. It’s lights out Monday to Friday from 22:00 to 06:00, and Saturdays and Sundays from 00:00 to 08:00. 

    Where can I do my laundry?

    Downstairs we have a separate laundry room with 10 washers and dryers and an ironing board with iron. All free of use for residents 24h a day. All you need to bring is your own detergent. 

    What do I do if something breaks in the apartment?

    If something breaks in the apartment or you encounter some other problem, notify us immediately by using the QR code in the apartment or the unique e-mail address attached to it. This way, your message will instantly reach our manager’s work desk. We offer repair services to quickly solve the problem. The cause of the damage and whether, or how much, it will cost will be assessed on a case-by-case basis.
 

    Are pets allowed?

    We are happy to accommodate well-behaved pets. In this case, you will simply need to pay a double deposit when making the booking. This fee will be added to the cart automatically when booking. 

    How can I use the gym?
    The gym is open free of charge to all residents 24h a day.
    How do I gain access to the bike storage?

    There are 15 secure bike places in the bike storage. You can gain access by using your personal code. The bike storage fee is only 20€ per month. 

    Are there storage spaces in Hessnery Residences?

    Yes. There are 11 storage spaces (approx. 2 m22) on the bottom floor of the building. If you purchase a storage space, access to it will be linked to your personal door code: you will need to enter your personal code in the control panel next to the door. There are no numbered or named storage spaces as access is guaranteed for up to 11 people. You can put your things in any vacant storage space.
  
     
    You will need your own padlock to close the storage space securely. The storage space charge is €39 per month. 

    Departure

    Can I terminate the contract early?

    You can terminate the contract by giving 30 days’ notice, but you have the right to continue using the apartment during this period. If you wish to leave immediately, the 30-day notice period still applies and you must also pay for this period. 

    Do I have to clean the apartment before leaving?

    We expect you to return the apartment in the same state of cleanliness as the day you received it. If the apartment has not been cleaned or has been cleaned insufficiently, we have the right to charge a double cleaning fee. This fee is approx. €120 for URBAN and STUDIO apartments (as opposed to €60 in the contract), and €150 for PREMIUM and PREMIUM GRAND apartments (as opposed to €75 in the contract). 

    What time should I vacate the apartment on the day of departure?

    You must vacate the apartment by 12:00 noon on the day your contract expires. Your access codes will expire at the same time. Remember to take all your belongings and also take out the garbage. We are not responsible for any items you forget in the room. 

    How do I hand over the apartment when leaving?

    There is no physical handover. After departure the apartment will be inspected. If everything is in order, we will refund the security deposit within fourteen (14) days after the end of the contract. If there are damages in the room that are beyond normal wear and tear, we will notify you. We assess each damage individually. In such cases, the return of the security deposit may be delayed until the damage claim is compensated. 

    How can I renew the contract?

    The contract can be renewed based on prices valid at that time. If you let us know 30 days before your contract expires that you wish to renew the contract, we will try to provide you with the same or equivalent apartment to avoid unnecessary moving. If the notice period is shorter, we may not be able to guarantee it.