Frequently asked questions

Good to know, before you arrive.

The page follows the guest journey: Arrival → Stay → Departure.

01

Arrival

Good to know before arrival: PIN code at 3:00 PM, free private parking, check-in from 3:00 PM, 24/7 self-access, and pets by prior arrangement.

When do I get my PIN code?

We send your personal PIN code on your arrival day at 3:00 PM by email and SMS. If you book after 3:00 PM, the PIN code is usually sent within 15 minutes.

How do I get into the hotel?

Hessnery is a self check-in smart hotel. The same PIN code opens both the front door and your room door, lets you arrive whenever suits you, and also gives access to the shared spaces on the ground floor – the Lions Lounge, gym, laundry room and storage.

What time is check-in?

Check-in starts at 3:00 PM.

Can I arrive at night?

Yes. The hotel is accessible around the clock with your personal PIN code.

Where can I park?

There is free private parking with a barrier gate behind the hotel. Before arrival, send us your car's registration number and phone number, and we'll add the right to open the barrier. The barrier opens when you call the number on it, +372 6410585, from your registered phone.

If the hotel car park is full, you can also park at the Hesburger lot – we'll activate parking there as well. For this we need your car's registration number.

If you need help, our Helpdesk is available 24/7: +372 671 1085.

Is breakfast available?

A daily buffet breakfast is not served at the hotel.

A breakfast pack is available on pre-order, containing a Savoy croissant (egg, bacon, tomato, cucumber and lettuce), a cake pop, juice and fruit.

You can pick up the breakfast pack in the morning from the fridge in the Lion's Lounge on the ground floor.

If you have special requests (e.g. vegan, allergies or dietary restrictions), please let us know in advance – we can offer alternatives.

Orders must be placed by 5:30 PM the previous day at the latest.

For groups of 10 or more we offer a buffet breakfast.

Are pets allowed?

Yes. Please let us know before arrival, as specific rooms are set aside for pets. Fee 20 €/night per pet.

Which rooms can I choose from?

Deluxe Room, Suite, Majestic King family suite and Simba Family Room.

  • Deluxe Room (17 m²) – a room with a large double bed or two separate beds.
  • Suite (26 m²) – a large bed and a pull-out sofa bed for two, sleeps up to 4 people.
  • Majestic King family suite (39 m²) – two rooms connected by a door, one with a large double bed and the other with a pull-out sofa bed; for up to 2 adults and 2 children.
  • Simba Family Room (26 m²) – a spacious, fully furnished family room for up to 4 people, ideal for families and smaller groups of friends.
Can I change rooms?

Subject to availability, this is possible. A cleaning fee applies according to the price list.

How is payment made?

Payment is made via a payment link or by bank-transfer invoice.

02

Stay

Every convenience in one place: rooms with kitchens, free WiFi, a gym, self-service laundry, free parking and independent access.

Do the rooms have a kitchen?

Yes. Every room has a fully equipped kitchen with a stove, fridge, microwave, dishwasher and kitchenware.

Is there WiFi at the hotel?

Yes. Free, fast WiFi is available throughout the hotel.

Is there a gym at the hotel?

Yes. All guests can use it free of charge.

Is there laundry at the hotel?

Yes. Guests have access to a self-service laundry with washing and drying.

What extra services can I buy?

Breakfast pack, cleaning service and seminar room rental.

Is the hotel suitable for a longer stay?

Yes. Rooms with kitchens, laundry, a gym and free parking make Hessnery an excellent choice for a longer stay.

Is the hotel suitable for a business trip?

Yes. Fast self check-in, free parking, good connections to the city and comfortable rooms suited to working.

Is the hotel suitable for families?

Yes. Family rooms, kitchens and practical extra conveniences suit families well.

Are there quiet hours?

Yes. Mon–Fri 11:00 PM–6:00 AM and Sat–Sun 12:00 AM–8:00 AM.

What do I do if something breaks?

Please notify us at info@hessnery.ee.

Can I use the bike house?

Yes, by prior arrangement. Access is added to your personal PIN code.

Are there storage rooms at the hotel?

Yes. On the hotel's ground floor there are 11 storage units (about 2 m²), accessible with your personal PIN code.

03

Departure

Before leaving, check that you've taken all your personal belongings.

What time is check-out?

Check-out is by 12:00 noon at the latest.

Can I get a late check-out?

If possible, yes. Please contact us in advance.

How can I get help?

Our team replies fast — every day of the week.

Email us +372 504 4230 Helpdesk 24/7 · +372 671 1085