To help us maintain a comfortable, welcoming, and well-kept environment for all, we kindly ask that you observe the following house rules during your stay.

House rules

• Guests are kindly asked not to disturb other guests by making excessive noise, playing loud music, or otherwise disrupting the peace.
• Quiet hours are from 11:00 PM to 6:00 AM from Sunday to Thursday, and from 12:00 AM to 7:00 AM on Friday and Saturday.
• The hotel is intended for registered guests only.
• In case of any issues, please contact the Helpdesk at +372 671 1085, available 24/7, or write to info@hessnery.ee. We will respond to emails between 9:00 AM and 6:00 PM.
• Hessnery Hotel kindly asks guests to note that smoking is not permitted in the rooms.
• Smoking is prohibited in all hotel rooms as well as in the hotel’s indoor and common areas. In the event of a breach of the smoking ban, a contractual penalty of EUR 450 will be applied. Where necessary, the hotel also reserves the right to claim compensation for any damage caused by smoking, as well as for additional cleaning and ventilation costs.
• Hotel rooms may only be used for accommodation purposes. Business activities, manufacturing, meetings, and work-related gatherings are not permitted.
• Guests are required to keep the hotel’s common areas and property clean and orderly. Damaging the hotel, its furnishings, or surrounding property is strictly prohibited. Guests must always ensure that doors are properly closed and locked behind them.
• If a hotel guest intentionally or negligently damages the Property, the Building, or the accommodation premises, they are obliged to compensate for the damage in accordance with the law.

Fire Safety  

• The hotel building and all guest rooms comply with applicable fire safety requirements. Evacuation plans displayed in the common areas meet the required standards, and guests are kindly asked to familiarize themselves with these plans upon arrival.
• For the safety of all guests, electrical equipment must be used responsibly and only if it is in proper working condition. Faulty, damaged, improperly used, or poorly repaired equipment may pose a serious risk to life, health, and property.
• Guests are not permitted to carry out any electrical, plumbing, or other technical work themselves. In the event of any issue with the electrical, plumbing, or other building systems, guests must contact the hotel reception or customer service immediately.
• Guests are required to observe all fire safety rules, handle fire and heat-producing appliances with care, and avoid any conduct that may create a fire hazard. Before leaving the room, guests must ensure that all potential fire hazards, including irons, stovetops, kettles, or other appliances, have been switched off after use.
• No luggage, personal belongings, furniture, or other objects may be left in corridors, staircases, exits, or other passageways in a way that could obstruct evacuation or hinder access for emergency services.
• To ensure fire safety, security, and the proper functioning of the building’s systems, the hotel reserves the right to carry out occasional inspections of guest rooms and accommodation areas in accordance with hotel policies and applicable agreements.
• Each room is equipped with a smoke detector installed on the ceiling. Guests must not remove, cover, disable, or otherwise tamper with the smoke detector. Any such action may result in a charge of EUR 500 per incident, without prejudice to the hotel’s right to claim compensation for any additional damage or loss. If there is any issue with the smoke detector, guests must inform the hotel reception or customer service without delay.
• Guests are not permitted to grant access to the hotel building, guest rooms, or accommodation areas to any unauthorized third party.
• Items, equipment, and other property provided in the hotel’s common areas are intended for shared use by all guests and must not be removed or taken for personal use.
• Failure to comply with these rules may result in charges, liability for damages, or termination of the accommodation agreement in accordance with hotel policies and applicable law. 

Room Care and Cleanliness

Please treat your room, its furnishings, and all hotel property with care throughout your visit.

We would greatly appreciate your attention to the following:

• After using the shower, please ensure that your feet are dry before stepping onto the parquet floor, as moisture may cause damage. Separate bath mats are provided in the bathroom for this purpose.
• If the bathroom floor or shower area becomes wet, we kindly ask that it be dried after use.
• A floor squeegee is available in the bathroom for drying the shower area and bathroom floor.
• Please keep the kitchenette area clean and tidy.

Access to the Property and Guest Rooms

Guests may access the building and their room using the personal access code or key card provided upon check-in.

Please note that all access codes and key cards are issued strictly for the registered guest’s personal use and must not be shared with any third party.

Should an access code be forgotten or a key card lost, please contact the 24/7 Helpdesk for assistance at +372 671 1085 or by email at info@hessnery.ee.

For security reasons, any sharing of an access code or key card with a third party is strictly prohibited and may result in a penalty of €200 per incident.

If you experience any difficulties with the access system, please contact us at info@hessnery.ee.

Parking

Paid parking is available in the barrier-controlled parking area located behind the hotel. To use this parking facility, we kindly ask that it be requested in advance at the time of booking so that access can be arranged prior to arrival.

In addition, complimentary parking for up to 1.5 hours is available in the parking area in front of the hotel. Guests are kindly asked to display a parking disc or place a note with the parking start time clearly visible on the dashboard.

Additional parking is also available next to the hotel in the Hesburger car park, using a parking app.

Bicycle and Motorcycle Parking

A secure bicycle house located next to the hotel is available free of charge for bicycles and motorcycles. This may be added to your reservation upon prior request. Access is provided via a secure PIN code.

In addition, storage space inside the building is available by prior arrangement and for an additional fee.

Waste Sorting

At our hotel, we place great value on environmental responsibility and sustainable practices. We kindly ask our guests to sort waste according to the labels provided on the designated containers.

Each room is equipped with a separate waste sorting system for general waste and bio-waste, located in a dedicated cabinet within the kitchenette.

The outdoor waste containers are located at the side of the building and can be accessed using the secure PIN code provided to you.

Care of the Room and Hotel Property

Independent repair work is not permitted, including drilling into walls or painting any surfaces.

Please note that normal wear and tear does not include any damage resulting from misuse, negligence, or inappropriate use of the room and its furnishings. Guests are kindly asked to take care of the room and all hotel property throughout their stay, and remain responsible for any accidental or intentional damage caused during their visit. This may include, for example, damage to kitchen worktops, floors, walls, ceilings, windows, doors, furniture, or other interior fittings.

Should any issue or damage occur in the room, or involve hotel furnishings or appliances, we kindly ask that it be reported immediately to Customer Service at info@hessnery.ee or to the hotel’s 24/7 support line at +372 671 1085.