The Hessnery Residence house rules are mandatory to follow for all clients staying at Hessnery Residence.
House rules
- Clients are not allowed to disturb other clients (make noise, play loud music or otherwise disrupt the peace of other clients).
- Quiet hours are from 11:00 PM to 06:00 AM from Sunday to Friday and from 12:00 AM to 08:00 AM on Friday and Saturday.
- Clients can have visitors between 7:00 AM and 11:00 PM as long as their activities do not disturb others. Clients are responsible for any damage caused by their guests as well as their own actions.
- In case of problems, call +372 504 4230 or use the QR code on the room’s wall to report an issue.
- Clients are not allowed to use the accommodation for any purposes other than living (business activities, manufacturing, organizing meetings, and work-related gatherings are prohibited).
- Clients must keep the common areas of the building and property tidy. Any damage is prohibited. Clients must always close and lock the doors after themselves. If a client intentionally or negligently damages the property, building, or accommodation, they are obliged to compensate for the damage according to the law and the accommodation service agreement.
Safety
- The building and accommodation rooms comply with fire safety requirements. Evacuation plans in the common areas meet the necessary standards. All clients must familiarize themselves with these plans upon moving in.
- To ensure safety, clients must regularly check the condition of electrical equipment. Non functional, damaged, incorrectly used, or poorly repaired equipment can endanger the client’s life.
- Clients are not allowed to perform independent electrical or plumbing work. In case of issues with electrical systems or plumbing, clients must contact customer service.
- Fire safety requires careful handling of fire, adherence to legal requirements, and avoiding potential hazardous situations.
- Before leaving the accommodation, clients must ensure that potential fire hazards, such as irons or stoves, are turned off after use.
- Objects must not be left on pathways and staircases that could obstruct access for the Fire Department in case of a fire in the building or accommodation.
- To ensure general fire safety and the proper functioning of building systems, the service provider conducts occasional checks in the rooms and accommodations. Clients will be informed about these checks according to the agreement.
- There is a smoke detector on the ceiling of each room. Clients are not allowed to remove or cover the detector. A fine of 500€ per incident will be imposed for such actions. If there are any issues with the smoke detector, clients must contact customer service.
- Clients are not allowed to grant access to the building or accommodation space to third parties.
- Clients are not allowed to take possession of items or other belongings intended for use by all clients in the common areas of the building.
Maintencance
- Clients are obligated to keep their accommodation rooms and the common areas of the building and property clean after use.
- Clients must follow the maintenance guidelines for accommodation rooms, building, and property, which have been provided to them.
- • The service provider has the right to conduct periodic checks to ensure cleanliness and compliance with requirements. Clients will be informed about these checks according to the agreement.
- Upon departure, the accommodation room must be left in a clean condition. Additionally, upon the contract’s expiration, the service provider will arrange a general cleaning service for the accommodation room according to the agreement.
- Please clean the trap in the shower room once a month. Also, use a pipe-cleaning agent like “Torusiil” for cleaning the trap and bathroom and kitchen sink pipes.
- After taking a shower, please make sure your feet are dry when leaving the bathroom. Continuous movement with wet feet on the parquet can cause water damage. It can also damage the floor from excessive wet mopping.
- Please also dry the bathroom floor outside the shower area.
- When cleaning chrome surfaces, strictly follow the manufacturer’s instructions to avoid surface damage.
- Regularly clean the area behind the stove from grease and food residues.
Access systems
- Hessnery Residents clients can open building and accommodation room doors with the access code or key provided to them.
- All client codes and keys are personalized and intended for their use only. Giving the code or key to a third party is strictly prohibited.
- If a client forgets the code or loses the key, they must pay a service fee of 50€ to receive a new code or key.
- If a client forgets the code or loses the key, they must immediately inform the building manager.
- If a client gives their code or key to a third party, they must pay a fine of 200€ per individual incident.
- If there are issues with the access system, clients must contact the building manager.
- If a client forgets the code or loses the key, the access must be arranged by the property manager and the client must pay a service fee of 50 euros.
Parking
- Parking facilities are available in the property’s parking lot.
- To rent a parking space, clients should contact the property manager or mark the reservation checkbox during booking.
- Bicycles must be stored in the designated area in front of the building or rented in the secure bicycle room.
- Clients and guests may park cars temporarily in the Rimi supermarket parking lot next to Hessnery Residents.
Waste management
- Hessnery Residents practices waste recycling. Clients must follow the appropriate container markings when sorting waste.
- Each client is obligated to sort their waste according to the container markings.
Repairs and maintenance work
- Independent repair work (including drilling holes in walls, painting walls) is not allowed and must be approved with Property Manager in advance. During the approval process, it will be specified whether the client is obliged to pay for the restoration at the time of moving out. Detailed conditions are stated in the agreement.
- Ordinary wear and tear are the natural wear and tear of the accommodation room and furnishings that result from the intended use of the accommodation room, appliances, and furnishings. In case of ordinary wear and tear, the client has maintained all devices and other parts of the accommodation room according to the instructions.
- Ordinary wear and tear do not include damage, defects, and related harm resulting from the non-intended use of the accommodation room, appliances, and furnishings. The cost of damage resulting from non-intended use must be paid by the time of moving out. Additionally, the client must pay for any unintentional and intentional damage caused to the accommodation room, appliances, and furnishings. Such damages may include cuts on the kitchen countertop, placing hot kitchen utensils on the countertop, damaging the floor with furniture legs, etc. These damages also include the costs of restoring walls, floors, ceilings, windows, doors, and other parts of the accommodation room that are stained, scratched, or have holes, etc.
- Any incidents involving the service provider’s installed furnishings, appliances, or accommodation rooms must be immediately reported to Customer Service (further details in the agreement). If the service provider must perform maintenance or repair work in the accommodation room due to the client’s fault, the service provider has the right to issue an invoice to the client based on the following price list:
- Administrative fee – 40€ per incident
- Contractor’s hourly wage based on the actual time spent – 35€/h + VAT