Check out Hessnery’s FAQ
Arrival
How to book a room?
At Hessnery Hotel, room booking is simple and fast thanks to our online reservation system. If you need assistance with booking a longer stay or have any questions, please feel free to contact our customer service team by email at info@hessnery.ee or by phone at +372 50 44 230.
What room types can I choose from?
- Deluxe Room (17 m²) – available with one large double bed or two separate single beds.
- Suite (26 m²) – features a large bed and a sofa bed for two, accommodating up to 4 guests.
- Majestic King Family Suite (39 m²) – a spacious family suite on the first floor, consisting of two interconnecting rooms; one room features a large double bed and the other a sofa bed, accommodating up to 2 adults and 2 children.
- Simba Family Room (26 m²) – a spacious and fully furnished family room for up to 4 guests, ideal for families as well as smaller groups of friends.
Amenities
- Free high-speed and secure Wi-Fi, with optional fixed internet connection at 500/500 Mbps.
- Android TV with popular apps.
- Private shower room and toilet.
- Fully equipped kitchen with a fridge-freezer, dishwasher, induction hob, microwave, and kettle.
- Smart storage solutions, hallway wardrobe, multifunctional table, and chairs.
- Ceramic sinks, a floor lamp, and blackout, sound-reducing curtains for added comfort.
What extra services can I purchase?
Parking
Breakfast Package
Housekeeping Service
Seminar Room Rental
How can I pay?
Payment can be made via a payment link or by bank transfer based on an invoice.
Is it possible to change rooms if needed?
Room changes are possible, subject to availability. Please note that a cleaning fee applies in the event of a room change.
Is it possible to cancel a reservation before arrival?
Yes, it is possible to cancel a reservation before arrival. If the booking was made at a prepaid rate, the reservation dates can be changed instead.
What additional charges apply to the room rate?
A pet fee and parking charges may apply.
Is it possible to view the room in advance?
Photos of all rooms are available on our website, along with floor plans and room layouts. If you would like to come and view the rooms in person, please send an email to info@hessnery.ee, and we will contact you to arrange a suitable time.
How can I access my room at Hessnery?
Hessnery uses smart locks, so you can enter the building using your personal access code. All the necessary information will be sent to you by email and SMS on the day of check-in by 3:00 PM.
If I have purchased parking, how do I access the parking area?
Hessnery Hotel offers 16 parking spaces on the property. If you have purchased parking, the phone number provided at the time of booking will be connected to the barrier gate access system. To enter and leave the parking area, simply call the phone number shown at the barrier gate. Parking spaces are not numbered or individually assigned, so you may use any available space.
Is the hotel accessible 24/7?
The hotel is accessible 24/7 using the private PIN code issued to you.
Stay
Are there quiet hours at the hotel?
At Hessnery Hotel, we kindly ask all guests to respect the house rules and be considerate of one another. Quiet hours are observed from 11:00 PM to 6:00 AM on weekdays and from 12:00 AM to 8:00 AM on weekends.
Where can I do my laundry?
Downstairs we have a separate laundry room with 10 washers and dryers and an ironing board with iron. All free of use for residents 24h a day. All you need to bring is your own detergent.
What do I do if something breaks in the room?
Please inform us as soon as possible by contacting our team. Do not try to fix the item yourself. We will assess the issue and assist you further, please contact us at info@hessnery.ee.
Are pets allowed?
Yes, pets are allowed. Please contact us in advance for the applicable conditions and possible additional fees.
How can I use the gym?
The gym is open free of charge to all clients 24h a day. Please follow the posted instructions, use the equipment carefully, and leave the area tidy after use.
How do I gain access to the bike storage?
There are 15 secure bike places in the bike storage. You can gain access by using your personal code. The bike storage is free of charge.
Are there storage spaces at Hessnery Hotel?
Yes. There are 11 storage spaces on the bottom floor of the building. If you purchase a storage space, access will be linked to your personal door code. You can use any vacant storage space, as they are not individually numbered or named.
Departure
Can I check out earlier than originally planned?
Yes. Please let us know at info@hessnery.ee.
Do I need to clean the room before leaving?
No, you do not need to clean the room. The hotel provides housekeeping service.
By what time must the room be vacated on the day of departure?
The room must be vacated by 12:00 noon at the latest on the departure day, when the entry codes also expire.
How is the room handed over when leaving?
There is no need to hand over the room in person; the system automatically checks you out.
How can I extend my booking?
You can extend your booking directly through the booking system on our website www.hessnery.ee or by writing to info@hessnery.ee.
If you have any questions or did not find your answers in FAQ, feel free to contact us.
Phone +372 50 44 230
E-mail info@hessnery.ee