Check out Hessnery’s FAQ
Arrival
How to book a room?
At Hessnery Hotel, room booking is simple and fast thanks to our online reservation system. If you need assistance with booking a longer stay or have any questions, please feel free to contact our customer service team by email at info@hessnery.ee or by phone at +372 50 44 230.
What room types can I choose from?
- Deluxe Room (17 m²) – available with one large double bed or two separate single beds.
- Suite (26 m²) – features a large bed and a sofa bed for two, accommodating up to 4 guests.
- Majestic King Family Suite (39 m²) – a spacious family suite on the first floor, consisting of two interconnecting rooms; one room features a large double bed and the other a sofa bed, accommodating up to 2 adults and 2 children.
- Simba Family Room (26 m²) – a spacious and fully furnished family room for up to 4 guests, ideal for families as well as smaller groups of friends.
Amenities
- Free high-speed and secure Wi-Fi, with optional fixed internet connection at 500/500 Mbps.
- Android TV with popular apps.
- Private shower room and toilet.
- Fully equipped kitchen with a fridge-freezer, dishwasher, induction hob, microwave, and kettle.
- Smart storage solutions, hallway wardrobe, multifunctional table, and chairs.
- Ceramic sinks, a floor lamp, and blackout, sound-reducing curtains for added comfort.
What extra services can I purchase?
Parking
Breakfast Package
Housekeeping Service
Seminar Room Rental
How can I pay?
Payment can be made via a payment link or by bank transfer based on an invoice.
Is it possible to change rooms if needed?
Room changes are possible, subject to availability. Please note that a cleaning fee applies in the event of a room change.
Can I cancel the contract before arrival?
If you have signed a contract but wish to cancel it 14 (fourteen) days (or more) before the start of the contract, we will refund the full amount, excluding the booking fee.
If you have signed a contract but want to cancel it less than 14 days before the start of the contract, then:
all refunds will be made within 30 (thirty) days of the cancellation of contract.
in the case of a one (1) month contract, we will return the cleaning fee and the additional deposit for boarding a pet
in the case of a contract with a term of more than 1 month, only the deposit will be refunded.
What other costs are added to the monthly rent?
Ancilliary costs comprise of maintance costs and utilities. Ancillary expenses are fixed for contracts up to three (3) months. For contracts lasting longer than three (3) months, maintance costs are fixed and utilities are charged based on consumption.
- Utilities consist of water and sewerage, energy used for both heating and hot water and electricity.
- Maintance costs consist of waste handling, outdoor cleaning, cleaning of indoor common areas, circulation of dust mats in common areas, toilet supplies for common areas, washing of windows and glass surfaces, regular maintenance of doors and windows, operation and maintenance of technical systems, deep cleaning of floors in common areas, internet connection and administration of the necessary equipment (Telia fixed internet connection in each apartment), land tax and technical facilities management service.
- Ancillary costs include high-speed WI-FI, use of the gym and laundry facilities.
One month deposit is required for stays of longer than 1 month. The one-time reservation fee is 99€.
Can I see the apartment before booking?
Our website includes photos of all the apartments along with floor and room layouts.
How can I get to my apartment in Hessnery Residences?
Hessnery Hotel uses smart locks, meaning that you need a personal code to access the building. We will send you all the necessary information by text message 12 hours before your arrival.
How can I get past the barrier if I have purchased a parking place?
Here are 16 parking places on the Hessnery Hotel property. If you purchase parking services, the phone number you provided when booking the service will be linked to the barrier access system. To enter and exit the car park, simply call the phone number indicated on the barrier. There are no numbered or named parking places in the car park as access is guaranteed for up to 16 people. You can park in any vacant parking place.
Can I bring my own furniture?
There is no need to bring your own furniture, because the apartments are fitted with everything you need for a comfortable stay. We do not offer unfurnished apartments.
Stay
Do I have to follow the house rules?
We are respectful of each other and follow internal rules in force at Hessnery Hotel. Drinking alcoholic beverages is not allowed in the common areas, and smoking is strictly forbidden in the entire building. It’s lights out Monday to Friday from 22:00 to 06:00, and Saturdays and Sundays from 00:00 to 08:00.
Where can I do my laundry?
Downstairs we have a separate laundry room with 10 washers and dryers and an ironing board with iron. All free of use for residents 24h a day. All you need to bring is your own detergent.
What do I do if something breaks in the apartment?
If something breaks in the apartment or you encounter some other problem, notify us immediately by using the QR code in the apartment or the unique e-mail address attached to it. This way, your message will instantly reach our manager’s work desk. We offer repair services to quickly solve the problem. The cause of the damage and whether, or how much, it will cost will be assessed on a case-by-case basis.
Are pets allowed?
We are happy to accommodate well-behaved pets.
How can I use the gym?
The gym is open free of charge to all clients 24h a day.
How do I gain access to the bike storage?
There are 15 secure bike places in the bike storage. You can gain access by using your personal code. The bike storage is free of charge.
Are there storage spaces in Hessnery Hotel?
Yes. There are 11 storage spaces (approx. 2 m22) on the bottom floor of the building. If you purchase a storage space, access to it will be linked to your personal door code: you will need to enter your personal code in the control panel next to the door. There are no numbered or named storage spaces as access is guaranteed for up to 11 people. You can put your things in any vacant storage space.
Departure
Can I terminate the contract early?
You can terminate the contract by giving 30 days’ notice, but you have the right to continue using the apartment during this period. If you wish to leave immediately, the 30-day notice period still applies and you must also pay for this period.
Do I have to clean the apartment before leaving?
We expect you to return the apartment in the same state of cleanliness as the day you received it. If the apartment has not been cleaned or has been cleaned insufficiently, we have the right to charge a double cleaning fee.
What time should I vacate the apartment on the day of departure?
You must vacate the apartment by 12:00 noon on the day your contract expires. Your access codes will expire at the same time. Remember to take all your belongings and also take out the garbage. We are not responsible for any items you forget in the room.
How do I hand over the apartment when leaving?
There is no physical handover. After departure the apartment will be inspected. If everything is in order, we will refund the security deposit within fourteen (14) days after the end of the contract. If there are damages in the room that are beyond normal wear and tear, we will notify you. We assess each damage individually. In such cases, the return of the security deposit may be delayed until the damage claim is compensated.
How can I renew the contract?
The contract can be renewed based on prices valid at that time. If you let us know 30 days before your contract expires that you wish to renew the contract, we will try to provide you with the same or equivalent apartment to avoid unnecessary moving. If the notice period is shorter, we may not be able to guarantee it.
If you have any questions or did not find your answers in FAQ, feel free to contact us.
Phone +372 50 44 230
E-mail info@hessnery.ee