Service provider

Hessnery OÜ 
Reg Nr: 12532251 
KMKR: EE101665056 
Pärnu mnt. 453h, 10916, Tallinn, Eesti 

Booking a room at Hessnery Residences is convenient, easy and quick thanks to the online booking system. If you need assistance or have any questions, please contact our customer service by e-mail info@hessnery.ee or by calling +372 50 44 230. 

Ordering the service 

1. By clicking on the “Book” button, you will be presented with options from which you can make your selection (basic service, i.e., type of room, contact details, period of service, details of possible roommate and additional services. 
2. Once selected, you will be redirected to the client form where you can check and enter your details (don’t forget to upload a copy of your passport or ID document. A photo taken with your phone is sufficient). 
3. You will then be redirected to the additional services and products field, where you can specify your options and get an overview of the cost.  
4. Before signing the contract, you will be directed to double-check your booking and agree to the Privacy Policy as the booking condition.  
5. After signing the contract, you will be redirected to the payment environment.  
6. You can choose between bank links (Coop, Swed, SEB, LHV) and credit card links (Visa, MasterCard). The payment centre service is provided by Swedbank AS. 
7. After successful payment, the rental request will be sent to the client manager of Hessnery Residences.  
8. The manager will check that your booking and contract match, confirm the contract (within a maximum of 24 hours after the booking is submitted) and send you the necessary instructions for entering Hessnery Residences, including a personal code to access your room (12 hours before the start date of the rental period specified in the contract) 
9. In the event of a discrepancy in the terms and conditions provided and if the contract cannot be concluded, a notice of non-conclusion of the contract shall be sent in writing to the person placing the order together with the reasons for non-conclusion. If the contract is not concluded, the first payment paid upon booking will be refunded in full (within 24 hours). If a contract is not concluded due to incomplete information provided by the Client, Hessnery Residences are entitled to refund the amount of the booking fee, less the amount of the reservation fee.  
10. The prices listed in the agreement apply to bookings longer than one month. If you wish to stay with us for less than one month, please follow this link and you can book online – HERE

Discontinuation of service

1. If you have signed a contract but wish to cancel it up to 14 days before the start of the contract, we will refund the full amount, excluding the booking fee. 
2. If you have signed a contract but want to cancel it less than 14 days before the start of the contract, then:
   • in the case of a one-month contract, we will reimburse the cleaning fee and the additional deposit for boarding the pet
   • in the case of a contract with a term of more than 1 month, only the deposit will be refunded. 
3. All refunds will be made within thirty (30) days of the termination of the Contract. 
4. The contract may be cancelled during the use of the service with 30 days’ notice. If you wish to leave immediately, this is possible, but the contract will expire after 30 days and the room will be charged according to the price list for this period. 

Customer Support 

If you have any questions about terms of use, contact 
Telephone +372 50 44 230 
E-mail info@hessnery.ee