Frequently Asked
Questions
Check out Hessnery’s FAQ and house rules.
Booking an apartment at Hessnery Hotel is convenient, easy. If you need assistance or have any questions, feel free to contact by sending an e-mail to info@hessnery.ee or calling +372-504-4230.
Check out the APARTMENTS section on the website here
We offer two types of apartments:
* Studio double or twin (17 m2) apartments.
Each apartment features FREE fast and secure WiFi with a fixed connection option (500/500 Mbps), an Android TV with your choice of apps (Netflix, YouTube Music, YouTube, etc.), a private shower room-WC, and a kitchen equipped with everything needed for comfortable and convenient stays – integrated fridge with freezer, dishwasher, 2-burner induction hob, extractor hood with charcoal filters, microwave, and electric kettle. All kitchens feature ceramic sinks for quieter water use. The integrated kitchen cabinetry includes various cupboards for storing items and clothes. You can order stylish kitchenware, bed linen, and towel sets from us as desired (add the relevant items to your cart), and they’ll be ready in your apartment upon arrival
In addition, every hallway has a high closet for storing clothes and shoes.
The shower and toilet room is complete with modern bathroom fittings, including an integrated toilet and a drain channel. The sink sits on top of a wide cabinet with two (2) drawers for placing items. Above the sink is a large mirror on the wall.
The entire building and apartments are illuminated with LED lights.
Parking
Parking is available if there are vacant places. The price is €39 per month.
If you have an electric vehicle, you can use a charging point for a separate fee.
Kitchenware, towels and bedding
Auxiliary expenses comprise administrative services and utilities. Auxiliary expenses are fixed for contracts up to three (3) months. For contracts lasting longer than three (3) months, administrative services are fixed, and utilities are charged based on consumption.
Cleaning service
It is possible to order cleaning service. Cleaning is done on Mondays and Thursdays between 10:00 AM and 6:00 PM. Please let us know when your would like your apartment cleaned 48 hours before. Use the QR code or unique email address located on the back of the door. Your notification will reach our manager’s desk instantly. If you have any additional comments, you can include them when submitting the request.
Apartment cleaning includes:
To ensure a high-quality result, please remove any personal belongings from the relevant surfaces.
Cleaning service costs €25 per session in URBAN and STUDIO apartments and €35 per session in PREMIUM and PREMIUM GRAND apartments.
Meeting room
The meeting room is located on the 1st floor, next to the Lion’s Lounge of Hessnery Hotel, and can comfortably seat up to 20 people around the table. The room is equipped with a large screen, conference equipment and a preparation table. There is a self-service café in the Lion’s Lounge area next to the entrance to the meeting room, where you can easily purchase hot and cold beverages, different sandwiches and sweets.
You can book a meeting on the website of the LION’S LOUNGE. If you have any questions, please contact our customer service at info@hessnery.ee or +372-504-4230.
Monthly invoices are issued during the first week of each month and must be paid to the bank account indicated on the invoice by the due date.
You can do so if there are vacant apartments available. A cleaning fee will be charged if you decide to change apartments.
If you have signed a contract but wish to cancel it 14 (fourteen) days (or more) before the start of the contract, we will refund the full amount, excluding the booking fee.
If you have signed a contract but want to cancel it less than 14 days before the start of the contract, then:
all refunds will be made within 30 (thirty) days of the cancellation of contract.
in the case of a one (1) month contract, we will return the cleaning fee and the additional deposit for boarding a pet
in the case of a contract with a term of more than 1 month, only the deposit will be refunded.
Ancilliary costs comprise of maintance costs and utilities. Ancillary expenses are fixed for contracts up to three (3) months. For contracts lasting longer than three (3) months, maintance costs are fixed and utilities are charged based on consumption.
One month deposit is required for stays of longer than 1 month. The one-time reservation fee is 99€.
Our website includes photos of all the apartments along with floor and room layouts.
Hessnery Hotel uses smart locks, meaning that you need a personal code to access the building. We will send you all the necessary information by text message 12 hours before your arrival.
Here are 16 parking places on the Hessnery Hotel property. If you purchase parking services, the phone number you provided when booking the service will be linked to the barrier access system. To enter and exit the car park, simply call the phone number indicated on the barrier. There are no numbered or named parking places in the car park as access is guaranteed for up to 16 people. You can park in any vacant parking place.
There is no need to bring your own furniture, because the apartments are fitted with everything you need for a comfortable stay. We do not offer unfurnished apartments.
We are respectful of each other and follow internal rules in force at Hessnery Hotel. Drinking alcoholic beverages is not allowed in the common areas, and smoking is strictly forbidden in the entire building. It’s lights out Monday to Friday from 22:00 to 06:00, and Saturdays and Sundays from 00:00 to 08:00.
Downstairs we have a separate laundry room with 10 washers and dryers and an ironing board with iron. All free of use for residents 24h a day. All you need to bring is your own detergent.
If something breaks in the apartment or you encounter some other problem, notify us immediately by using the QR code in the apartment or the unique e-mail address attached to it. This way, your message will instantly reach our manager’s work desk. We offer repair services to quickly solve the problem. The cause of the damage and whether, or how much, it will cost will be assessed on a case-by-case basis.
We are happy to accommodate well-behaved pets.
The gym is open free of charge to all clients 24h a day.
There are 15 secure bike places in the bike storage. You can gain access by using your personal code. The bike storage is free of charge.
Yes. There are 11 storage spaces (approx. 2 m22) on the bottom floor of the building. If you purchase a storage space, access to it will be linked to your personal door code: you will need to enter your personal code in the control panel next to the door. There are no numbered or named storage spaces as access is guaranteed for up to 11 people. You can put your things in any vacant storage space.
You can terminate the contract by giving 30 days’ notice, but you have the right to continue using the apartment during this period. If you wish to leave immediately, the 30-day notice period still applies and you must also pay for this period.
We expect you to return the apartment in the same state of cleanliness as the day you received it. If the apartment has not been cleaned or has been cleaned insufficiently, we have the right to charge a double cleaning fee.
You must vacate the apartment by 12:00 noon on the day your contract expires. Your access codes will expire at the same time. Remember to take all your belongings and also take out the garbage. We are not responsible for any items you forget in the room.
There is no physical handover. After departure the apartment will be inspected. If everything is in order, we will refund the security deposit within fourteen (14) days after the end of the contract. If there are damages in the room that are beyond normal wear and tear, we will notify you. We assess each damage individually. In such cases, the return of the security deposit may be delayed until the damage claim is compensated.
The contract can be renewed based on prices valid at that time. If you let us know 30 days before your contract expires that you wish to renew the contract, we will try to provide you with the same or equivalent apartment to avoid unnecessary moving. If the notice period is shorter, we may not be able to guarantee it.
Phone +372 50 44 230
E-mail info@hessnery.ee
from 72 EUR/night
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Book NowPARK in the Hesburger Laagri parking lot next to the Hessnery Hotel.